The service was very good.

The staff always had stern faces, not very friendly.

I don't understand why QEEQ partners with this car rental company. Check the reviews on Google; they are seriously discriminatory against Asians. Our experience was terrifying. Although the staff we encountered were not severely discriminatory, they were extremely slow. It took over an hour to process, and even though we had already paid in full, they attempted to charge us again. We had to find another staff member to confirm our payment. Additionally, they aggressively pushed insurance, even though we had already bought comprehensive coverage. Overall, it was a horrifying experience.

There was Chinese service when renting the car, but not when returning it.

Very good all round. Excellent value, as expected car was a few years old with a few minor imperfections which were noted by and photographed by agent at pick up. On return agent inspected car and noted we had returned car with no damage caused by ourselves. Seemed very easy and fair

Offered very good value for money , easy to use and clear about what all the different providers offered. Is now my preferred choice for car rental