The overall service was fine, but our car was canceled due to our flight delay, and we had to pay more to get another car at the store.

It was a very pleasant car rental experience. Quick pickup, quick return, and a new car.

Although you need to take a number and queue, the process is overall quite quick! Very good.

Overall, it was a smooth experience. They tried to upsell a higher model and insurance, but after learning that I already had full insurance from QEEQ and experience with renting cars abroad, they didn't insist. It's understandable as it's part of their sales process and shouldn't be taken too seriously. We didn't get the Grandland but were given an equivalent MG ZS with over 10,000 kilometers. The 1.5 engine felt a bit underpowered, but it was manageable with the manual transmission and generally sufficient for the speed limits in the UK. Overtaking was a bit challenging, but both cars are probably of similar quality. No extra charges for returning the car so far. To ensure peace of mind, take photos and videos of the car inside and out before picking up and returning it, keep the gas receipts, and you should be fine.

Picking up the car in London required taking a shuttle from the airport, but the pick-up was smooth. Returning the car in the Scottish Highlands was easy, as the staff just checked it quickly.