It's a great car rental company. When we arrived, business was so good that our chosen model was unavailable. The staff simply said, 'Pick any car you like and drive it,' which was pretty cool! Haha

Overall, it was okay. The first time, they didn't agree to change the car when the oil change light was on. The second time, they replaced the car because the windshield was damaged. When we returned the car, we paid, but the system showed we used the car for an extra day. We are still negotiating.

The order was for a Jeep Grand Cherokee, but they use this car to attract attention and induce bookings. Upon arrival, they directly said they didn't have this car, and even said they didn't have a Santa Fe, which was in the same group. The staff kept emphasizing upgrading the car group. Unfortunately, I didn't stick to my decision and got persuaded into paying an additional 553.14 USD. There were no directions given either; I had to find a Dodge Journey SXT by myself in the parking lot. There were actually several Grand Cherokees parked, but they might not have been ready for rental.

Very good, no need to queue. You can complete everything on self-service machines and then choose a car in the parking lot. I will rent from ALAMO again next time, great value for money!

Didn’t like being asked to upgrade for more money on a car we didn’t need, trying to up sell on pick up