The staff were very attentive. They provided free city parking tickets. However, the location was not obvious, and we had to ask for directions several times to find it.

Great service experience, the car was in excellent condition

Staff was helpful to go through the car prior to the collection

I was not sent any information that there is NO Europcar counter. I looked for it all over the airport. Eventually I went in tourist office and was told that the Europcar representative is outside the carport at 'pillar 2'. What a complete mess and waste of time. I should be informed of it before at booking stage. The car did nit arrive at the time it was booked. It arrived about 45 mins later!!!

The MYR1000 deposit collected was not necessary as you have my credit card & can block it just like hotels do.

Booking was easy no issue at all.