KOTA KINABALU AIRPORT CAR RENTAL REVIEWS

It was just average. They didn't notify us about the pick-up location in advance, the car's performance was quite ordinary, and the price was higher compared to domestic or Australian rates.

Good

Terrible experience. They overcharged for fuel. First, they claimed it was because of arriving a few minutes late to the airport, even though I had already paid the late fee. On top of that, the car delivered did not have a full tank of fuel, and I had to argue with the staff for quite a while. Eventually, they told me to refuel according to the fuel gauge. I took a photo and added 30 MYR worth of fuel, but when I returned the car, the staff deducted 25 MYR without notifying me. The attitude of this rental company was extremely poor. I waited for half an hour for the staff to arrive when returning the car. Everyone, please steer clear of this rental company. Never rent a car from them!

The staff were enthusiastic and professional, and the return process was convenient and straightforward.

Very satisfied, convenient and efficient, I will rent from this company again next time!

Excellent service, the car was delivered to the hotel.

Good.

Very satisfied with the service attitude, patient and detailed explanation of the vehicle condition.

The vehicle was relatively old, and the key issue is they didn’t refund the deposit. Instead of a credit card pre-authorization, the deposit was charged directly. After returning the car, they said the deposit would be refunded in 14 business days, but then they went radio silent.

Excellent

I had a wonderful journey. The store gave me an upgraded and modified vehicle, which had impressive power. Since most areas in Kota Kinabalu are mountainous, having a pickup truck was absolutely perfect.

Satisfied

Picking up and returning the car at the airport is very convenient. Self-driving trips are more suitable for middle-aged and elderly travelers.

The credit card couldn't process the deposit, so they initially asked me to pay 2000 MYR in cash. I ended up paying 1000 MYR in cash as a deposit. Now it's May 5th, and the deposit still hasn't been refunded.

Very good, self-driving is more enjoyable during travel.

Overall pretty good. There were some issues with the deposit, but everything was actively resolved.

Pretty good.

The pick-up and drop-off process is very simple and quick. The pick-up spot is right next to the store, which is very convenient.

Do not rent a car from this company! The deposit was charged as a regular payment, and it's been over two months without a refund. I noticed many people had similar experiences based on the reviews. This seems to be a recurring issue.

The service is efficient, and the pickup and return process is seamless without any delays.