Counter staff was aggressive about offering upgrades to many customers.

Wonderfully easy

I was given the option for an upgrade with my Europcar Privilege card. Pick-up location at London Heathrow is via free shuttle service.

Easy booking process and simple to compare offers across rental companies.

I booked skoda superb but the gave me skoda octavia whis is cheaper and lower grade. Please refund the fifference

The counter staff member was very efficient and well trained but the offer of an insurance at "only" twenty pounds per day was frankly astonishing and insulting. This is a very unpleasant "rip-off" practice at car rental offices always but this price was exceptionally brazen.