Excellent service, much better than Rush Car Rental. No additional upselling, and they upgraded my car. The fuel consumption of the vehicle was not too high.

The condition of the car asthetically was bad. Scratches and dings around the car. Booked a Toyota kluger but ended with a Nissan Pathfinder which was dated and old.

The counter staff was nice and helpful, it’s the condition, age and dirtyness of the car that was not acceptable...

Maybe for AUCars to have a fixed meeting spot for the shuttle. The text just had a number to call. The problem was the heavy accent of the person I called and I called them in the noisey environment of the airport. Maybe in the text nominate the meet spot. The shuttle also needed to be identified maybe two magnetic signs in door of shuttle. Other than that rental was great and staff at AU cars were courteous.

The pick up lady was very rude, we also heard her on the phone being extremly rude to a lady that called so it wasnt just is she didnt like. You jist sensed she doesnt like australians or doesnt like people. That really put us off.