The front desk staff at Alamo in Toronto were very professional. They went through their terms one by one and tried to upsell various products. Since I had already bought comprehensive insurance on QEEQ, I said 'no' to everything, and they didn't give me a hard time. At pickup, they initially gave me a small Ford SUV, but I refused it since it wasn't what I had booked. After insisting, they switched it to a Nissan Rogue, which I preferred. Thus began my journey across North America.

Both pick-up and drop-off were very easy, and the provided vehicle had good cost performance. Compared to renting and returning cars domestically, mutual trust is the most cost-effective way to transact. Thumbs up.

Barely any queues, very smooth process

Customer service lacks problem-solving ability

The service was excellent. The entire process took only ten minutes, and I got the car. The car was in great condition, having only run for a little over ten thousand kilometers.