The car rental company is very good, the staff is very welcoming, and the entire rental process was great.

Pickup is very convenient. The staff helped us operate the self-service terminal, so no need to wait in line at the counter, which was great! Returning the car was even simpler; you drive to the return location, the staff verifies your name, and you can just get off and grab your luggage. The car condition was quite good too. I drove a mid-sized JEEP with just 13,000 miles.

The service is excellent, and they actively help customers resolve issues.

The car was definitely smaller and less performing than indicated in the reservation. I reserved a "Jeep Renegade or similar" model and instead was given a Nissan Kicks with no option to choose other models and. I was simply told that this is what Alamo means by "similar." I needed a 4WD vehicle for my trip and instead had to give up a leg of my vacation because the vehicle was not adequate. I was very disappointed.

Everything good

Excellent screen system at pickup. Very helpful lady. Drop off in Phoenix went very quickly but transit service to the airport was a nightmare. Very nearly missed my flight. Would have done if I hadn’t dropped luggage in advance. Unacceptable delays but not Alamo’s fault.