The staff was friendly, but there were significant hidden charges that exceeded the total cost of rental and full insurance. There was no paper contract and no Chinese contract (despite the platform clearly indicating that Chinese contracts were available). Requests for the paper and Chinese contracts were denied.

The reserved car model was not available, and they suggested another model at a much higher price. If you don’t speak the language well, it's easy to get confused. They didn't personally show the car and didn't inform about nearby gas stations for refueling when returning the car.

AVIS is very professional. The car was in great condition, less than ten thousand kilometers driven, and it's automatic!

Picking up and returning the car was very convenient, it took only a few minutes.

il n'y avait pas de voiture de disponible correspondant a ma réservation