Less than average

The rental company staff was very nice. I asked if we could get an SUV since we had a lot of luggage. He searched for a while and finally found one for us.

I didn't realize that Thrifty is a budget rental brand under Hertz. The Marseille train station rental area had signs for many rental companies, but none for Thrifty. After searching for a while, I found it under the Hertz name. The staff in charge of the rentals provided excellent service and gave us an amazing car—a 5-seater with a sunroof, GPS navigation, and a very spacious trunk. I seriously wondered if they gave us the wrong car.

The Clio was a fine small car with very useful features such as Sat Nav, Cruise Control and clear display of speed limits.

The price was distinctly better than other agents were able to offer. I had to change dates and hire location - the cancellation, refund and re-booking were all achieved without fuss or difficulty.

Very good service from the staff much better than previous experiences with other countries.

Ease of website and good value for money