Very satisfied

Avoid this car rental company!!! They force you to buy insurance!! When we picked up the car, the staff kept pushing for full insurance despite our clear refusals. The road from Kayseri to Goreme is in good condition. Even after we declined the full insurance, our credit card was still charged 1123.68 lira without our consent. The car rental company recorded our credit card details manually without using a POS machine (which is very concerning). Only after we left did we notice the charge. We later found out it was for the forced full insurance.
When returning the car, there were no staff members in the parking lot. No one answered the phone either. After waiting for some time, they came only when other customers arrived to rent cars.

During the rental period, our tires were slashed, so we went to the nearest Avis. However, since the insurance was purchased from QEEQ and not Avis, it took three and a half hours to address the issue, and we ended up fixing the car ourselves. The process was highly inefficient, and we had to communicate with the car rental company in Turkish, which was quite challenging. Besides that, everything else was alright.

When picking up the car, I found that the car I reserved was not available. Initially, they wanted to give me a lower-tier vehicle without offering a refund, but eventually, we agreed on a Volkswagen minivan. The staff's English was very poor, making communication difficult. The day after picking up the car, an unauthorized charge of several hundred dollars was made to my credit card, which I have disputed through my credit card company. I've used AVIS frequently in the past, but I strongly advise against renting from this company in Kaysersberg.

I booked a Volvo S60, but there was no such model available at the site. AVIS provided a new Ford Mondeo with only 4110KM of mileage. The tank was full and the car was very clean. Driving it was very comfortable. The staff detailed the necessary precautions when I picked up the car. I voluntarily purchased additional tire and glass insurance. Overall, very satisfied!