This is the third time I've rented a car from Alamo. It's excellent—quick and easy for both pick-up and return. Besides being affordable, they also offer an extra driver for free. Overall, this car rental company offers great value.

Very satisfied

They were dismissive towards Chinese people, chatting with colleagues while handling matters. When finally available to process the car rental, they claimed they couldn't understand the bilingual confirmation form. Just because the Chinese characters were larger than the English ones, they insisted I read the confirmation number in English, at a slow pace. I switched to another person, who also spoke only English but was swift and efficient.

The car pickup process was relatively smooth. The staff asked us where we were headed and, upon learning we were going to Banff, suggested we upgrade the car because the mountain roads might be challenging. In reality, there weren't many mountain roads, and they were very easy to drive on—it was easy to accidentally speed. They also asked if we needed roadside assistance insurance, but we decided we could change a tire ourselves, so we didn't add it. When we picked up the car, it seemed like we got an upgrade to a Ford Focus, which was practically new (only 5000 km driven). We were so excited about the new car that we didn't thoroughly inspect it; the windshield had a small crack. Although it didn't affect driving, we were a bit worried, especially since it rained later. We contacted the rental company and QEEQ for reassurance, and they both told us not to worry and enjoy our trip. The car return was unexpectedly smooth, taking only a 30-second inspection mainly to check the fuel tank. Overall, this company was pretty good.

The service efficiency at the store was very high and the staff had a great attitude. The car inspection was quick when returning the vehicle!