In most developed countries, many facilities require self-service and have a high degree of automation. Therefore, you need to understand the process and location for picking up and returning the car in advance. It won't be like in our country, where there are staff serving you all the way. The car was a Holden wagon, and as the Budget staff said, 'the car is bloody new!' It had only done a little over 1,000 kilometers. The car was very new and in great condition.