Quick and hassle-free return!

Offered an upgrade and waived fuel fees after issues occurred, warm service but not very efficient.

Alamo in Los Angeles is good. I rented a standard car, but it seems the company didn’t have this model, so I ended up choosing a Camry from the full-size options.

The staff at this Alamo location will try to sell you insurance and other services you didn't purchase. It's up to you to decide whether to buy them or not. The problem is: I booked a 'compact car' (Nissan Versa or similar) through Zuzuche, and the staff said it was too small (I only have two people) and suggested upgrading to a higher class for an additional fifteen dollars per day. I agreed, but when I went to the garage, I got a 'Ford Focus,' which is also listed as a compact car on Zuzuche's website. Why did I pay extra for an upgrade yet still get the same class of car? I think this location takes advantage of renters' unfamiliarity with car models to deceive them into paying for unnecessary upgrades. I've rented from many companies through Zuzuche and have never encountered this problem elsewhere.

The service was great! Plenty of cars! However, I did not get the Grand Cherokee I reserved. Clearly, it was available but they didn't give it to me! This is really unacceptable.