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Search for East Coast Car Rentals Car Rentals in Melbourne
Reviewed: Thu, Feb 26, 2015
About East Coast Car Rentals: 6.0 /10
The rental office is not inside the airport, but the shuttle service was prompt, arriving within 10 minutes after a call. However, since we were new to Melbourne, it took us some time to find the pickup point. The car was very new, with just over 6000 kilometers on it, and it was very easy to drive. On our way back to the airport, other renters informed us that we needed to register on the local traffic website to pay toll fees, but the rental company did not provide this information when we picked up or returned the car. We had to resolve it ourselves and risked fines if it wasn’t addressed in time. The rental company didn’t assist with this, which was very inconvenient for foreigners. We called them again for confirmation and support but received no callback. After returning to our home country, we managed to resolve it through the rental company.
About QEEQ: 10.0 /10
car image
East Coast Car Rentals
Melbourne Airport(MEL)
Melbourne
Australia

Relevant Reviews on East Coast Car Rentals MELBOURNE AIRPORT

Vivien Pritt

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East Coast Car Rentals
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Thu, Oct 10, 2024
About East Coast Car Rentals: 2.0 /10
The staff showed a bit of attitude when we refused to buy the insurance they were promoting.
About QEEQ: 8.0 /10

Leo Tours

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East Coast Car Rentals
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Fri, Jun 21, 2024
About East Coast Car Rentals: 10.0 /10
Very good.
About QEEQ: 10.0 /10

Pamela Crofts

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East Coast Car Rentals
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Tue, Mar 3, 2015
About East Coast Car Rentals: 10.0 /10
Many people choose HERTZ, but we opted for the cheapest option regardless of the company. Although we were a bit worried about the service or car quality, we went with it due to budget concerns. In fact, East Coast Rentals' service was excellent. The only slight inconvenience was that it’s not at the airport, requiring a company shuttle to pick up the car. As soon as we arrived at the lot, we saw a fleet of spotless white cars, all very new. There were no hidden requirements; they simply asked if we wanted to purchase insurance without pushing it. The paperwork was done quickly and we drove off. After returning the car, we even received a text message about the rental details. Great value for money!
About QEEQ: 10.0 /10

Booth Whittier

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East Coast Car Rentals
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sun, Jun 12, 2016
About East Coast Car Rentals: 10.0 /10
Good
About QEEQ: 10.0 /10

Audrey Turner

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East Coast Car Rentals
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sun, Jul 10, 2016
About East Coast Car Rentals: 2.0 /10
Great Ocean Road, 150 kilometers from destination. The car stalled and the battery died in less than five minutes. Called for roadside assistance, waited over two hours, and they sent a tow truck which took us in the opposite direction to a small town without repairing the car. East Coast didn’t send a replacement car in time. We had to spend the night on the street in a small town with my pregnant wife. Feeling desperate, we found a local resident who helped jumpstart the car. Throughout this ordeal, East Coast customer service never called to check on us. When we first called East Coast, a male staff just told us to call the number on the key and mentioned that if the problem was our fault, we would be charged. I advise everyone not to rent from East Coast; it’s very inconvenient if anything goes wrong while you're away.

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