Cheap but rip of fees

Very satisfied. I'd like to emphasize that I had two flat tires on the Great Ocean Road. We were a group of five, including adults and children. Although I had full insurance, the local service only towed the car but didn't transport people. It was already past 6 PM and getting dark, so we were very anxious. Fortunately, the rental company sent someone with spare tires to rescue us after more than three hours. We are really grateful to them.

Worst car rental ever. 1. Lack of communication between staff. One staff calls and confirmed that I have a flight at 8 am with check in close at 730. I arrive at the car company to drop off at 7.10 and there is no van to drop me off till 725 pm. And the person on the front desk (Vincent) couldn’t tell me in English about when the driver will come. Instead he seemed frustrated when I was asking the same question again and again or else I could have booked a cab and not missed my flight. He was attending another client and finally he said aiyah aiyah, let me check ur car (in front of the other client and with a Chinese accent- highly unprofessional and should be a driver rather than a front desk staff). In the end I missed my flight and had to pay 150 to get my next flight for 11 am. This company is such a waste of my time and money and I only wish I had paid a little extra to book a car at the airport. The place appeared unorganised. The car which i ordered was not the same I got. I got an SUV but I ordered a compact car. The girl seemed proud that I got a bigger car, but sadly she didn’t know that I’m used to driving small cars and find parking of these big cars very challenging. The same happened, it was not convenient to drive but I managed. I called my car insurance to get a rental car insurance sorted before I drove off. When I was picking up the car, the girl took pictures of car condition from every angel (which I think was unique).

親切に対応いただきありがとうございました。初めてのメルボルンのドライブを楽しむことが出来ました。 英語は片言、中国語は全くわからない私たちにメモを見ながらでも日本語で対応していただいたことに深く感謝します。

予約の方法は簡単でした。予約確定後に予約変更が出来ればもっと良いと思います。変更の場合は一旦キャンセルしなければならなかったのが少し面倒でしたが、満足できました。

Like: Just to spend time with family.
Dislike: Hot one day,cool the next.