High efficiency, simple procedures

The only time I got exactly the car I booked.

Queue time was quite long.

The store is right inside the airport, with a prominent Hertz sign, easy to spot at a glance. The service at the store is also quite good, procedures are simple, and they explain New Zealand's right-hand driving rules and other precautions.

The service was acceptable, but they gave me a hatchback. The booking showed a sedan, likely a Corolla. The hatchback had less power, so the air conditioning didn't work well. Driving on the mountainous roads in New Zealand's South Island was unstable with the small car. I wouldn’t have booked it if I had known it was a hatchback.