Overall, I received a relatively new and clean car, which was quite good. However, when I picked up the car, the range showed 875 kilometers. That morning, I filled it up in central Christchurch, and by the time I returned the car at the drop-off location, the range left was 901 kilometers. When fully fueled, the range was 915 kilometers. The store staff told me at pick-up that the fuel level was only at 90%, and I could return the car with more than 90%. Yet, at return, the store staff claimed the fuel wasn’t full and charged me 50 NZD, which was ridiculous. The car itself was decent, but this kind of sneaky charge left a very bad impression.

Very satisfied. Compared to the service efficiency on the North Island, the South Island is much better. The North Island is quite unreliable.

Very satisfied

When picking up the car, we were asked a question by a guy who realized we were Chinese. He kept a stern face throughout and didn't want to communicate with us! Although they clearly stated an extra driver would cost 25, they actually deducted the entire 100 pre-authorization! When we asked Zuzuche to check, they replied it was because we picked up the car a day earlier, just one day! The plane arrived early, so we picked up the car at 7:00 instead of the planned 7:30. If extra charges were necessary, they should have informed us in advance.

I reserved a Highlander, but ended up with an Australian Holden. The car's space was small and couldn't fit luggage for five people. I hope they can confirm the car model in the future.