I explicitly mentioned during the paperwork that I had already purchased insurance through the app and didn’t need it, but they still added extra insurance. Initially, they gave me a Ford, and I had to negotiate with them to switch to a Suburban. Honestly, it felt very unpleasant—seems like Asian staff target Asian customers.

Do not go to this Budget. They mislead you. When picking up the car, they used an electronic contract that I didn't fully understand before clicking to the next page. In the end, I unknowingly bought several unnecessary insurances and other items. Even though I returned the car with a full tank of gas, they insisted it was short and charged a ridiculously high fuel fee! I will never go to this Budget again!

Budget, a company under American VISA, is a high-quality, well-established service provider.

Promoting insurance, unclear charges

When picking up the car, the male staff at Budget counter informed me that they no longer had the Ford Explorer I reserved. They only had a Chevrolet Suburban, a large SUV, available with an upgrade fee of $125 per day. Considering there were six of us with six pieces of luggage, we had no choice but to agree to the upgrade. Renting it for two days including tax came to $599.47, almost $270 more than the originally confirmed amount on Zuzuche.com! I thought the Ford Explorer I initially booked would have been sufficient for us and our luggage, but Budget's failure to keep the model we reserved resulted in significant extra costs. I will not be using Budget again. Compared to a friend's experience at another rental company where they got a free upgrade under similar circumstances and were even given an additional day's rental due to the larger vehicle's higher fuel consumption, Budget's service was disappointing. Additionally, the process to pick up the car at Budget was slow, and there were no staff to accompany me to the vehicle. They just handed me the keys, and I had to find the car in the lot myself. When I had questions there, no staff were present to assist. The entire pickup process took almost 45 minutes.