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I was incredibly unhappy that I did not get the economy car I had rented and instead got an SUV.

Reviewed: Tue, May 21, 2019
About Routes: 7.7 /10
I wanted the car I rented, an economy car. I did not want an SUV. I doubt that I would rent from Routes again. Although I rented for a reasonable price, the add ons for insurance, some of which I did not really need, I found very irritating.
Economy | Toyota Yaris or similar

Relevant Reviews on Routes Chicago Airport

Hyman Wilde

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Reviewed: Wed, May 15, 2019
About Routes: 4.0 /10

v.rodriguez

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Medium SUV | Nissan Rogue or similar
Reviewed: Tue, Jun 18, 2019
“Great car at a great price. Customer service can improve with certain workers.”
About Routes: 8.0 /10
Car was great, shuttle driver to routes was pleasant. Getting the car was busy but guy helping us was great. Returning the car was busy, and lady at the counter was very rude to everyone. Lacked customer service skills.
About QEEQ: 10.0 /10

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Thu, May 16, 2019
About Routes: 8.0 /10
the vehicle though a 2019 made some noise. Other than that it was ok
About QEEQ: 10.0 /10

O.Ajibola

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Medium SUV | Nissan Rogue or similar
Reviewed: Tue, Apr 30, 2019
“I was given a bigger suv”
About Routes: 10.0 /10
The car was ok much bigger engine that I expected The staff were ok
About QEEQ: 10.0 /10

L.Ford

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Economy | Kia Rio or similar
Reviewed: Tue, Jan 22, 2019
“Poor customer service.”
About Routes: 7.7 /10
I was up graded to a Sarah jeep. I got 30 mile away and could no longer keep the jeep on the road. The front end had a problem. Even over the smallest bump it would shake uncontrollably. I called the office and was told they could not bring me another car. I should drive back slowly with my hazard lights on. I did what I was told, however I did not feel safe. I was given a car to replace the jeep. this company dose not check out there cars before they defend them. I know this for a fact. I brought back my car and it was immediately resented while I was waiting for the shuttle bus.

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