It's okay.

The service was excellent, and the actual vehicle provided was a Q2L. The car failed to start once, which led to parking at a toll station and receiving a 60-euro fine. Other than that, everything went smoothly, and both pickup and drop-off processes were very seamless.

Satisfied!

The staff at the Florence city center had terrible attitudes and were impatient. No one assisted us with the car inspection during pickup. When returning the car at Bologna airport, the signs were unclear. We drove to the airport's arrivals parking, went inside to ask for directions, and wasted another 20 minutes to finally find the return location. There were many customers, but only one staff member was available.

There were not enough staff members, so we had to wait in line.