The car was in good condition, although the front desk staff wasn't very friendly during pickup.

Not bad, the staff were quite polite.

1. I booked a Jeep Grand Cherokee, but they gave me a Chevrolet SUV instead. 2. I specified returning the car at Salt Lake City Airport, but later found that our hotel was only a 10-minute drive from the airport (in fact, it was in the city center), so I asked if we could return the car in the city center instead. The answer was no. After returning the car at the airport, there was no service to take us back to the hotel.

Very good. Everything that needed to be said was clearly explained, without any annoying up-selling.

The car is right at the airport parking lot, super convenient.