Excellent service

The service is good, but the waiting time in line is quite long.

The company is pretty good, with warm and convenient service. However, during this rental, the counter staff kept insisting on adding insurance, saying that the previously included insurance did not cover crashes. Thinking of many people's complaints, I insisted on not buying, and found out it was the right choice.

Probably because of the relatively low price, there were a lot of people, and it took almost an hour to get everything sorted. Most importantly, when I provided my booking reference, they said my reservation number had already been used. It took a long time to resolve the issue with the staff. I wonder how others would handle this if they're unable to clearly express the issue in English? QEEQ needs to improve its coordination with overseas car rental companies.