There was no wait time, but they asked a bunch of questions that seemed pointless to me, like about my flight out of Salt Lake City and my destination. I've never encountered this with other rental companies. As long as I return the car according to the rental agreement, why do they need this information?

Pretty good. I was worried about extra charges and potential hassles, but everything went smoothly with both picking up and dropping off the car. Just had a bit of trouble figuring out how to refuel, which took some time.

The car was in good condition, service was great, no hard selling, easy pick-up and drop-off.

There weren't many people in the store, so there was no queue. The service from the staff was quite standard. They asked if I wanted to buy additional insurance, and after I answered 'No,' they didn't press further. The car was the same model as the one I reserved, not very new but well-maintained, and it performed well throughout the trip. The whole process was very smooth.

Our car was brand new, service was great. Fantastic experience!

So easy to book, great rates. Love the service!