It's okay.

Since we arrived in Frankfurt on an early flight, there were two groups before us, and we waited for a while. I had booked a seven-seater car. The customer service offered us a five-seater Volvo going back to Zurich with a 450 Euro one-way rental fee if we were willing. Considering our comfort, we decided to stick with the seven-seater we originally booked.

The staff member was quick and efficient, and he asked if we were familiar with the Skoda brand, reminding us to return the car with a full tank. He briefly mentioned the three levels of insurance, and after I confirmed I only needed the basic coverage, he did not push further. The inspection during return was also very quick, overall a very pleasant experience.

The staff were talking poor English and the male staff was not polite. Also I requested to use toilet but he rejected!! The other things like vehicle condition etc. were good.

Always great.

Excelent. We were at terminal 1 isntead of terminal 2. The staff were very polite and give us a superior car.

5 star