They tried to sell insurance, but once I told them I already had it, they processed the pickup immediately.

The airport shuttle bus is very convenient

The service was excellent. They explained the additional insurance options, and when we said we didn't want it, they understood and didn't push us.

The service attitude was very satisfactory. After arriving at the airport, I called the store to get the information on where to wait for the free shuttle, which was actually easy to find. When you exit the terminal, you will see three lanes of traffic. The second lane is generally where hotel shuttles wait. Look for a brown sign with white letters, and you can wait near there. The East Coast shuttle is white with yellow letters and a big 'E'. This shuttle will take you to the store to pick up your car.

Good service at the counter but car is old