Waited ages for the car in a huge line. When we got the keys it was a 5 minute walk in torrential rain to pick up the car. Other car rentals had a bus to take them there and back. On the way back there was a bus to take us back to the terminal which was appreciated.

I really liked it. The only thing was the international driving permit, it wasn't needed for Canadian licences. I found this out from budget in Iceland which saved me $31.50 And when you said I hadn't picked it up when I had

There was a bit of a queue when picking up the car. I noticed it was the busiest among all the stores. The lady who assisted us had a strong accent, making it hard to understand her English, but she typed everything on an iPad to communicate. She tried to sell us insurance, but we politely declined. Returning the car was very easy; the staff quickly inspected the car and approved it. The car was in good condition, and having a 4-wheel drive was essential for the snowy and hilly terrain.

We arrived less than an hour early to pick up the car. At first, they wanted to charge us for an extra day. After a long discussion and contacting the customer service of the rental platform, they finally agreed to let us pick up the car early for free. Additionally, they insisted we buy insurance. I told them I had already bought it back home, but they insisted on purchasing it again. After another lengthy discussion and contacting customer service again, they eventually allowed us not to buy the additional insurance. It was very frustrating!

Secretly added many extra insurance fees without any explanation.

Like: The sales representative was very welcoming and very friendly and give a lot of useful tips.
Dislike: The car was a little worn down and had previous damage on it. I saw some rental agencies put stickers to previous damages to clearly mark what is known to the agency. I would very much appreciate if Budget did the same.