Mostly self-service, but very efficient. Several types of cars to choose from.

No upselling of insurance. Not too many smiles. The process was fairly efficient.

At San Francisco Airport, we noticed the tire warning light was on. The company immediately replaced it with a Chrysler. The service was excellent.

I have been using this rental company for four years. Because I am familiar with them, I continue to choose their services.

Queue times depend on how many people are there; if there aren't many Chinese, it won't be too slow. Service mainly depends on the renter's English proficiency; you can't expect everyone to speak Chinese. What kind of car you get is pure luck. I once booked a compact car but was able to take a small van after confirming with the staff, and there was no extra charge.