Convenient and quick car rental and return

There was a free shuttle from the airport to the car rental company, which was very convenient. The staff on the bus were friendly, but they do expect tips, which is understandable considering their hard work. The staff at the rental company were okay. However, there was one dissatisfaction: on the website, different prices were listed for small, medium, and large SUVs. But when we arrived, we found that as long as you paid for a 5-seat SUV, you could pick any car of the same specification. Had we known this, we would have paid for the cheapest SUV and chosen a bigger car. The parking lot had no management, and the car keys were left inside the cars. You just find your car and drive out to register at the exit.

I am very satisfied with ALAMO in most aspects, but the professionalism of the counter staff at this branch was disappointing. Here are the details: As soon as I entered the store, I saw the model I had reserved--the Grand Cherokee. However, when handling the paperwork at the counter, the staff told me that this model was unavailable and recommended the Cadillac SRX instead, claiming it was a better car but would cost an additional $600 (more than 50% of my total rental cost). I immediately mentioned that I saw a Grand Cherokee at the entrance, but the staff then told me that it was the luxury version, at the same level as the SRX, and could not be counted as the model I had reserved (I really do not understand why the rental price should vary based on the configuration of the same brand). Despite my multiple arguments, he still could not rent me the Grand Cherokee at the entrance, so I had to proceed with paperwork for a different model similar to the Grand Cherokee. However, when I got to the parking lot, the staff responsible for handing over the car pointed to the Grand Cherokee I saw earlier and said, 'This is the one.' I could hardly believe it and confirmed again, 'Is it this one?' He affirmed, 'Yes, it is.' This really made me furious, but considering it was nearly midnight, I decided not to argue with the counter clerk and happily drove off in my ideal model--the Grand Cherokee, completing my 15-day self-drive trip in the US. The Grand Cherokee I rented was a 3.6L V6 (which should be the mid-range model of the Grand Cherokee; I saw many Chinese tourists driving high-end 4WD Grand Cherokees, and I'm not sure if they were renting the same type of car or if their rental prices were similar). I was very satisfied with the car's appearance, space, newness, and power, which added an unforgettable impression to my trip in the US.

Economy car booked at LAX. On arrival counter clerk tried to get me to up-grade to a Compact car, saying it would be roomier and more comfortable over long distances at an additional cost of only so many more dollars per day, which I declined and said I would stay with the Economy car booked, asked about cruise-control and was told that only Full-size cars had cruise and would do well to upgrade to one [ at extra cost of course. ] I again declined and was then given a Compact car, at no extra cost. Why ? Because they did not have any Economy cars, having previously tried to get me to pay for an up-grade which they were bound to give me gratis anyway ! Nice try Alamo. On checking 5 different makes of Economy cars, I found that they ALL had cruise control, making the counter-hand, at best, woefully ignorant of the features of the vehicles Alamo rent out, or a deliberate liar at worst. Commission-hungry rental agents who are prepared to tell customers anything to boost their income do little to maintain the reputation and integrity of Alamo. I have taken the matter up with Alamo and am waiting for their response, but thought I should advise you of the dubious methods being practiced there.

I had already checked in online, but had to do it again at the pick up. Waste of time doing it twice!

It was good