The car was in good condition, but on the second day of the rental it showed a message indicating it needed more engine oil. Not sure if this is because Audis consume more oil.

It was okay overall, but the staff's attitude during the car return process was terrible. There was already a record of scratches on the rim in their system, yet they insisted it was caused by us and demanded evidence. Eventually, they found in their system that the scratches were pre-existing, but still blamed us for not taking photos as proof beforehand. Seriously? Your car pickup garage is so dark, how am I supposed to take photos there?

I rented an A3 twice, but ended up with a T-Roc both times. A bit disappointing, but at least it was decent to drive. Overall, not a bad experience.

Waited in line for an hour, the car model I reserved wasn't available, and they gave me a Ford Focus without any explanation. I refused and said this wasn't the car I booked. They said I would need to wait at least another hour for my reserved model. In the end, after waiting another hour, they only provided an electric Mercedes. Charging and driving on the highway in Germany is not convenient.

They tried to sell me their full protection after refusing two cars with dents and scratches. One should be more careful when collecting the vehicle and should do a full check-up before getting in trouble when returning the vehicle. When staff would try to warn you if you do not take their full protection insurance while the other staff would try to blame you on scratches you did not make when returning the vehicle. Just be cautious and smart when dealing with both kinds of staff.

Thanks QEEQ. I was suspicious at the beginning when booking a vehicle with that rate but it turned to be the best experience I have ever had thanks to your service.