Since it was a Sunday pickup, there was only one staff member in the store. The efficiency was low with long waiting lines, but once it was my turn, the process was handled quickly and efficiently.

Satisfied

Very satisfied. The rental location and parking lot were very easy to find. However, an additional 19% tax was charged at pickup. The car had only 9 kilometers and still had the slight new car smell, reminding me of when I bought my own car. Returning the car was also easy to find, and the staff member was very friendly and even personally took us to the drop-off point.

There was no manual inspection when picking up the car, but they claimed there was a scratch on the wheel rim when returning it. Thankfully, I had purchased full insurance.

Picked up the car in Germany. The process could have been faster; had to wait while the staff ran some errands.