I booked an Audi A3 but was given a VW T-Cross instead. The car's condition was mediocre, and the chassis started shaking at a speed of 100 km/h.

The service was smooth.

The service attitude was terrible. They gave us an old Italian car with a bad smell.

The service staff were polite and did not forcefully sell insurance. The efficiency of car return inspection was also high. It's just that it was hard to find the service personnel when picking up the car, but there were no major issues. When leaving with the car, the first gate was to take a ticket, which was a bit confusing at first on how to proceed, but fortunately other people in their cars gave tips.

Very pleasant car rental experience. Definitely worthy of being Europe's top car rental company.