It's fine.

Very satisfied

Fairly standard, in line with the company's reputation

We originally booked a Toyota RAV4, for 4 people and 3 suitcases. In reality, we had 4 people and 5 suitcases, so we upgraded to a Nissan Pathfinder. The luggage space was still insufficient, and we had to fold down the last row of seats to solve the issue. Fortunately, there were only 4 of us. The upgrade also added windshield insurance, which we accidentally accepted and ended up spending an extra thirty dollars. The car’s condition was excellent, no complaints.

The staff did not try to sell us any insurance. They just asked how many people we had, and upon learning that we had a larger group, they recommended a bigger car. At first, I thought it was a sales tactic, but they showed us the car we initially booked—it really wasn't big enough for our luggage. We ended up paying extra to upgrade to a larger car. Not sure if there was a discount, but it was sufficient.