Still very satisfied.

Pickup and return were very convenient, but if the car encounters issues during use, it can take up a lot of time and effort. The car couldn't be opened, and I thought the key might be out of battery. Hertz didn't have batteries at the store, so I had to take a taxi to buy them myself, but changing the battery didn't solve the problem. Eventually, I had to wait for a tow truck to take the car away and then take another taxi to the Hertz store to get a replacement car.

Overall very satisfied, no pushy insurance sales. However, there was an issue during pickup. We booked a Pathfinder but were given a pickup truck, which didn't meet our needs. After communicating, we got a brand-new Kia minivan with only 629 miles on it. We drove over 3000 miles in 13 days.

The car was in good condition, and both pickup and return were very easy.

Very satisfied