When returning the car near LA airport, there was a large open-air parking lot shared by three rental companies. The staff on duty that evening gave quick and rushed instructions, asking us to simply leave the keys and go. Later, I discovered that Hertz had overcharged me for an extra day's rental. Fortunately, I had taken some photos as proof, and Rentcars was very proactive in helping me reclaim my dues. However, I was not happy with Hertz's overall process. Make sure to carefully monitor any extra charges on your credit card when renting and returning cars.

The rental company is easy to find. After completing the paperwork, they give you the key and parking spot number. You just pick up the car yourself from the parking lot, very convenient.

QEEQ made a mistake with the car model, but they offered me a special deal for the expected model. Hertz provided sufficient evidence proving the responsibility was on QEEQ's side.

As expected from a big company, both pickup and return were very fast, no upselling of insurance, and the car was new.

The branch was quite busy, with about a 40-minute wait in line. However, self-service pickup is available. Since it was my first rental, I chose to wait for counter service. The staff were very polite and recommended insurance for $18 per day, which I accepted. Overall, it was a good experience!