Waited too long to pick up the car, over half an hour purely for the staff to verify the information without any communication. No staff accompanied during pickup, making it impossible to confirm any potential vehicle issues.

We encountered a kangaroo on the Great Ocean Road and had a minor collision. Luckily, all damages were covered by the insurance provided by the company. Very impressive!

The process was quick, but I had to wait a long time to pick up the car. They didn't require me to return it with a full tank.

No reserved or alternative models were available at the counter. Had to wait for more than an hour for the car to be washed and delivered. The staff at the rental counter forgot to return my driver's license copy and didn't apologize. The service was poor and did not match the HERTS brand image.

Drove for half a month, the car was dirty and I was very concerned. Couldn't find a place to wash it, but returning the car was no problem at all. Took only five minutes to return it, awesome!