Very good

The service from Alamo was very average, possibly because it's cheap. They don't accept UnionPay cards and there is no Chinese service. There were many people in line and few staff. I clearly chose a large SUV, but upon arrival, I was told I could only rent a small SUV. I originally wanted to rent a Grand Cherokee. I'm not sure whether this was an issue with Zuzuche or ALAMO. Overall, the service experience was really poor!!

There was a free shuttle from the airport to the car rental company, which was very convenient. The staff on the bus were friendly, but they do expect tips, which is understandable considering their hard work. The staff at the rental company were okay. However, there was one dissatisfaction: on the website, different prices were listed for small, medium, and large SUVs. But when we arrived, we found that as long as you paid for a 5-seat SUV, you could pick any car of the same specification. Had we known this, we would have paid for the cheapest SUV and chosen a bigger car. The parking lot had no management, and the car keys were left inside the cars. You just find your car and drive out to register at the exit.

The car rental experience with Alamo was excellent!

Clean and organized