Excellent service, plenty of options for SUVs in the same class

The staff basically had no sense of service and were trying to squeeze more money out of us. I strongly advise everyone not to choose this car rental company. First, the employee at the counter spent half an hour fiddling with the computer, trying to upgrade me to a better car model. He informed me that the car I originally booked was unavailable (the premium version would cost over $500 more), but as soon as he realized I wasn't going to pay extra, we were immediately told to get our car. Speaking of picking up the car, the parking lot actually had plenty of the model I originally booked, despite being told otherwise. Fortunately, I didn't upgrade. The pickup process was entirely self-service with no guidance or assistance. It was dark, and nobody helped with installing the child seat. A group of employees just stood around chatting. When we asked for help with the child seat, we were told, 'I can tell you how to install it, but I can't help you.' I had to give one star because there was no option for zero stars. If negative ratings were possible, I would definitely choose that.

Picking up the car was speedy and convenient with the self-service machine. Returning it was simple; the staff just made a quick inspection and if everything was fine, you just leave the keys and go.

Economical and cost-effective

The counter service attitude was average because I didn't buy extra insurance or upgrade the car! They kept saying the car I booked couldn't fit my luggage. When I said 'have a try, OK?' she finally stopped talking! In fact, there was plenty of space! Returning the car was easy, and the service was good and efficient.