Everything else was great. The staff at the rental counter were very helpful and patient. However, the male employee inspecting the car upon return had a poor attitude.

In most developed countries, many facilities require self-service and have a high degree of automation. Therefore, you need to understand the process and location for picking up and returning the car in advance. It won't be like in our country, where there are staff serving you all the way. The car was a Holden wagon, and as the Budget staff said, 'the car is bloody new!' It had only done a little over 1,000 kilometers. The car was very new and in great condition.

The service is quite good.

good

Very helpful.

Like: Efficient staff, car in great condition and the holiday was made very pleasant with a car driving in Melbourne and surrounding areas.
Dislike: Wrong billing? I made a reservation for a Toyota Rav 4 for the period between 26 to 29 Aug 18. The reference number was 63103417 and confirmation number was 38357487SGD. The quote was AUD 303.72. I made a payment of AUD 60 as a deposit, and the amount due at pick up at the airport was AUD 243.72. At the airport, I was asked if I wanted an upgrade to a Toyota Kleuger which came with a GPS at approximately AUD 60. I agreed, and the final bill came up to be AUD 359.39 and I was charged this amount on my credit card. Shouldn't I be paying AUD 299.39, having considered that I already paid AUD 60 as a deposit? The bill number issued by Budget upon return of car was 317692550 and the reservation number was 38357487-SG-OH.