I paid 313$ and they gave me lower class car and they changed me again 360$!!!

カウンターのスタッフ3人でゆっくり対応された．また，日本からネットで保険に加入していたのに重複する保険を進めてきた。英語がわからなくて入ってしまった．断れば安い．

Car was not the Jeep I requested, but a Kia Sportage, 70,000 miles? Car had dents, scratches, seats had many stains, plus right rear tire needed air everyday.. Worst car I ever rented. Shuttle from Denver Airport to Fox was a horror show,, not a direct route.

Fox car rental staff were very helpful and friendly .

Easyrentcars.com was easy to use and very good to deal with.

The counter staff was very helpful. The car that we originally supposed to rent had a strong smell like a dog/pet had been in the SUV although it looked clean.I have animal allergy and is very sensitive to it that triggers an asthma attack. The staff was understanding of the situation and gave us a different rental. The other thing that I disagree on is that although we paid by credit card, a $500.00 security deposit was charged which I think is too much.

I was involved in an accident and Fox was no help! George (ID 5376) in corporate told me that Fox took care of the car that was totaled but to help me get back to town (90 miles away) or medical care was not their responsibility. He was rude and when I asked to speak with a manager he replied, "we are the highest". The only good encounter I had was Cody in the Las Vegas office. He showed empathy towards our situation and assured us our insurance covered the car.