When I picked up the car in San Francisco, $122 was charged to my credit card without my explicit consent. I thought it was a deposit, but when I raised the issue while returning the car in Los Angeles, I was told to solve it in San Francisco. This made me very angry.

There were quite a few people waiting in line for the paperwork, which indicates that this company is pretty good. Signing, picking up, and returning the car were all very simple.

Great service at the store

The customer service adds numerous insurance fees without consulting the customer, significantly increasing the rental cost. Very dissatisfied!

The ALAMO store at San Francisco Airport was easy to find. Showing the printed order, translation document, driving license, and credit card allowed us to complete the process quickly. The staff recommended insurance for $5 per day, which covered glass damage, so we bought it. We took the order form to the parking lot, chose a white Mustang, and the key was inside the car. We started the car and drove off. Someone at the exit checked the order. It was very simple. Returning the car was also very straightforward. It was easy to find near Los Angeles Airport. The staff scanned the car's barcode and issued a receipt with a handheld device, which concluded the process efficiently.