The service is efficient, the car model matches the booking, and there's no waiting. Reminder: Refill the tank before returning the car, otherwise the fuel charges will be high.

The service staff we encountered were quite average in attitude. They tried to sell insurance and a full tank of gas, but after we declined, they didn't push further. We were free to choose any car; the RAV4 has a larger trunk compared to the Jeep, fitting three large suitcases and one small suitcase.

The company is quite large, with branches in various regions. There are many vehicle options available. I initially wanted to rent a Grand Cherokee, but at the counter they said it was unavailable. They offered either a Santa Fe or a more expensive Ford Edge, which I did not agree to. However, when I went to the parking lot to pick up the car, I was pleasantly surprised with a 2017 high-end GMC. It had only run over 13,000 miles, essentially a new car. Midway, the car showed a need for an oil change. I contacted customer service, and they provided three options: continue driving if the car was in good condition, switch to another car, or find a repair shop for an oil change and then get reimbursed. Later, I went to the Salt Lake City branch to exchange for another car, but they only had a mini van. So, I opted to get an oil change at a repair shop, which cost over $50 with tax. The refund was processed smoothly when I returned the car. Overall, it was a pretty smooth experience.

The company's service is efficient. Even though they recommend some insurance options when picking up the car, the final decision is up to you. Although the Dodge I reserved was not available, I could choose an equivalent model. What surprised me was how easy it was to return the car. You almost just need to drive there and hand over the keys.

We were assisted by an enthusiastic and humorous African-American lady. She only briefly mentioned additional insurance, and when we declined, she did not push further or show any dissatisfaction. Overall, the evaluation of Alamo is very high.