Great and convenient.

Self-service available with staff guidance, very quick

Alamo makes car rental very convenient. The self-service pickup is very quick. During the ten-plus days of using the car, I scratched the left bumper and the trunk in two small places. When returning the car, I informed the staff, who told us it was not a big deal. The return process was also very straightforward; they just took a quick look at the car, and we were done.

Professional and fast

Alamo's shuttle bus was available not far from the airport, and it took about 15 minutes to reach the car lot. We queued up to complete the car rental procedures. At the counter, there was a dark-skinned man who looked like he might be Mexican. After verifying the documents, he asked if we wanted to buy insurance. Since we had already purchased full coverage when booking the car, we refused. He then claimed that the car we reserved was no longer available and recommended another car that would cost an additional $100 per day. We saw several Chevrolet Suburban SUVs, the type we reserved, parked in the lot, which made it clear that he was being difficult on purpose. After some arguments and taking photos of the cars in the lot, he reluctantly processed our rental.