Smooth and affordable

Fox needs a better system for checking in and processing contracts. They don't seem to have an express check in for members like their competitors do. It's really frustrating to wait in line for so long and if it weren't for their good prices I would to another agency that's more efficient.

When I arrived at the counter, the first problem was the type of car they had for me. I specifically rented a Chevy Impala, but was told I was getting a Ford Fusion. When I asked why I wasn't getting an Impala, the girl told me they don't have Impalas, and acted like they don't even carry them. I reluctantly agreed to the Fusion, but then was told there is a $500 deposit because I'm a local! Why? That's the company's policy. Period. I'm a 64-year old grandmother, so are they afraid I'll take it? Makes absolutely no sense. So, I asked if there was a rental agency that did not charge a deposit. No. Okay, who has a smaller deposit? Well, you can try them (pointing to Dollar/Thrifty) or them (pointing to Avis). I walked to the next counter (Dollar/Thrifty) and asked for an Impala and how much was their deposit. Yes on the Impala with a $200 deposit. I was going to a funeral about 300 miles away, and didn't trust my older car, so it was important to me to have a comfortable car. I will NEVER do business with Fox again.

The vehicle was in good conditions but needs a little more cleaning since he had cockroaches.

At the time of booking it said Toyota Corolla or similar including space for 2 big bags. However at the time of pickup I had to pickup Kia Soul which could only fit one big bag. Whole time I had inconvenience.

the wait for the car rental was too long almost an hour. they should have more count people to help