Very good, just needs improvement in English language skills.

Efficient and satisfying

The service attitude was good, but the staff had difficulty communicating in English, and their explanations of vehicle usage were insufficient.

Extremely polite service, nothing was too much trouble or effort. Assisted in changing the sat nav to English for us which made everything much easier.

Customer service was very prompt in answering my queries.

Like: Car wasn't what we reserved. However, the performance of the car over the rental duration left us in no doubts that its performance was at least equal to, if not superior than, the one we had reserved. The staff were friendly and taught us how to use the in-vehicle GPS to navigate around, and gave many tips as to what to expect when driving in Tokyo.