Excellent

The car's condition was good, and the pick-up process was smooth

Very good

The car provided was decent overall. When you arrive to handle the paperwork, they'll try to offer various additional services. Make sure you know what you need and don't get talked into something unnecessary!

We rented a Ford S-max minivan to go skiing to Austria. The car was all the time located in the secure car parking in front of the hotel. Unfortunately, either due to the cold or snow, the car window cracked. There was no sign of any external damage. When I returned the car, a member of staff told me that it should be no problem. When I got home, I saw a bill for 500 euro. I feel that I got ripped off for nothing(manufacturing defect). Good luck in resolving this issue as well, the expected response times are longer than 7 days.