Superb - Efficient and Friendly

Initially, I received the reserved Peugeot 508, which was brand new with less than 1000 kilometers. Unfortunately, the air conditioning broke down after a day. Luckily, I was in Paris, so I went to the airport to exchange the car and was given a Ford KUGA hybrid with 8000 kilometers. It had more space and was fuel-efficient. When picking up the car, they only asked about insurance and explained how to claim it with the insurance I bought from QEEQ. There was no further upselling, and the service attitude was excellent.

The service was good, but the price was a bit high.

Easy pick up although there were nobody at the counter. Was told that there are at the car pickup area so there I went. Paperwork is fast and had to wait 15 mins for car to arrive and it's fine for me. Car is in good condition and everything explained in detailed. Car drop off is smooth within less than few minutes. Overall good experience with Alamo.

Counter staff helpful but on return not enough staff were available to process the number of cars leading to delays. Manageress very apologetic and made a goodwill gesture as compensation which was appreciated.

Volume du coffre moins gros que le volume espéré (réservation d'un 3008 - 520 L) plusieurs semaines à l'avance, obtention d'une voiture plus petite (C3 aircross - 410L)