Smooth

Very good, happy to do business again.

Actually, they seemed to intentionally make things difficult for Chinese travelers and deceive them about prices. The staff had a very bad attitude. Meanwhile, Western customers next to us were treated well. The main point is that we are not even Chinese, but the staff made a mistake and gave us extremely poor service. Very dissatisfied.

Car was brand new, customer service was friendly, helpful, prompt, and efficient.

Given smaller car at same value as the booked one was no available even though I arrived on time.

Process was smooth but the app is confusing and don’t know how to add discounts or make most of any features or offers

One of the counter staff was not that friendly, and tried to scare us into upgrading the insurance. Other than that, the rest of the staff was really nice and helpful.

Great to have everything consolidated into one platform.