Fast and Friendly Service

The car was in good condition, and the rental company provided excellent service.

Satisfied

Let me share my experience renting a car this time. On May 21, we rented two cars, one of which had a flat tire shortly after. We changed the tire ourselves, and the next day we were given a replacement car. However, my credit card was charged 500 NZD. We bought full insurance but haven't received any resolution yet. Additionally, when booking, it was clearly stated that the car rental company would cover the transition fee, but they refused to provide it. The car we picked up was also different from what was promised. As for this car, the battery died the next day and we had to spend a whole morning before getting a replacement. Then, the door of the new car was broken. Believe me, you should avoid renting cars from this platform. Out of the three cars we rented, two had issues. The reason for the cheap price is that these are very old cars, which you can buy locally for 3000 NZD, and they rent these to you at a high price. The service is unreliable, and the car conditions are worrying. Not to mention your safety. You will most likely spend your time dealing with car repairs and replacements. And then you continuously deal with insurance hassles upon returning.

Discount Car Rentals operates from 9 AM to 6 PM, while my pick-up and drop-off times were outside of these hours. To pick up the car, I followed the instructions to find the 'phone wall' inside the airport and called the two numbers provided. The car rental office is about 2 km east of the airport at a parking lot managed by an agent, which seems to represent several car rental companies. They sent a large Iveco to pick us up and take us to get the car. Since it's an agency, they only checked the passport and the rental document from QEEQ, then handed over the car. There was a vehicle damage report sheet, which was fully marked. The car had a full tank, so I drove off without signing anything. For the return, I refueled at a gas station within 3 km of the parking lot, drove to the parking lot to find the agent, and they helped us pay the speeding fine on their computer. Afterwards, they used a large vehicle to take all six of us and our luggage back to the airport. It's been 14 days since the car was returned, and I haven’t received any charges for repairs or violations, so I believe the rental has ended smoothly. Hence, I’m leaving this detailed review.

All good