Very satisfied

See above

Nothing further

Discount Car Rentals operates from 9 AM to 6 PM, while my pick-up and drop-off times were outside of these hours. To pick up the car, I followed the instructions to find the 'phone wall' inside the airport and called the two numbers provided. The car rental office is about 2 km east of the airport at a parking lot managed by an agent, which seems to represent several car rental companies. They sent a large Iveco to pick us up and take us to get the car. Since it's an agency, they only checked the passport and the rental document from QEEQ, then handed over the car. There was a vehicle damage report sheet, which was fully marked. The car had a full tank, so I drove off without signing anything. For the return, I refueled at a gas station within 3 km of the parking lot, drove to the parking lot to find the agent, and they helped us pay the speeding fine on their computer. Afterwards, they used a large vehicle to take all six of us and our luggage back to the airport. It's been 14 days since the car was returned, and I haven’t received any charges for repairs or violations, so I believe the rental has ended smoothly. Hence, I’m leaving this detailed review.

The customer service team with this was extremely unprofessional - both in person as well as on the phone where communication was not clear and was difficult. After a 10 minute wait for pick up from the airport, 35 minutes was spent at the depot while the car was washed outside (it was not cleaned prior to our pick up) and the serviceman signing documentation with us made racist comments about others. Discount Car Rentals also stung with a $3000 bond that was not expressed clearly beforehand, especially when we had already covered $0 Excess insurance cover. Afterhours drop off was a breeze as it was with a 3rd party who were much more professional in their business, and we were able to complete drop off in less than 10 minutes.

Like: For my wife and myself, an elderly couple the Vizz is an excellent choice for new Zealand roads. It has sufficient power, easy to drive, easy to park. runs excellently. Company feedback was excellent.
Dislike: Actually the only thing is to make sure the customer knows that the pick up shuttle is not from Easy Rent cars but actually is from Discount car rentals. Knowing this would have saved some confusion at Auckland airport at midnight on the first leg of our holiday, otherwise all was good.