BAD

Excellent value ! Excellent service!

Ben, was awesome! He had a sense of humor and put me at ease from the greeting to the drive away and during the return!

Car pick up was problematic: Firstly, it wasn't at the airport with the other car rental companies which meant it took much longer to get on the road. Secondly, the person dealing with the booking had no idea about my booking, despite me giving the reservation copy to her which she said she didn't need...a booking which I had made 5 months earlier, and she tried to give me a Jeep when I had booked a Nissan Rogue or equivalent. I refused the Jeep and then her colleague said, "Oh we just had a Rogue come in"...magically. This person was also quite rude. Additionally, the car tires were low and within an hour the warning light came on. This is unacceptable since you have to pay for air refills in the States. However, the person handling the return was excellent and efficient and friendly.

Thea, Melissa, Randall, and Trevor were all great. They were friendly and welcoming. Got us in and out quickly with a hassle free rental. I would definitely recommend Routes.

Car was about what I expected. Difficult to find place. They will put a 400$ hold on a 20$ rental on your credit card, simply bc they are a smaller company. It would be nice to know ahead of time bc they return it in “3-5” business days. It’s been 3 and I don’t have it back, which makes me nervous. In hindsight, would rent from bigger companies in the future - less hassle.